🧠 What you will do: Responsibilities Prepare, review, and update CS-related SOPs, Macros, Announcements, and FAQs to ensure clarity and consistency in service delivery Manage CS enquiries and tickets, ensuring timely resolution while identifying opportunities for process enhancements and proposing relevant improvements Monitor BU chat/helpdesk daily performance; identify gaps and propose actionable, data-backed solutions Conduct data and case analysis to support decision-making, continuous improvement, and overall customer satisfaction Collaborate with cross-functional teams (e
🛠 What you need: Mid level profile, full-time rhythm, and hands-on with Ops, Customer Success.
⚡ Why it is cool: Binance is hiring remote (worldwide), so you can create real impact from anywhere.
📖 Full description is too long (BOOORING!!!).
👉 Read it on the official site, this is the quick preview version.
